Офис-менеджер со знанием английского языка

Описание

Yelena Tvalchrelidze
Incoming tour -manager /Reservation and sales manager
11 Aygestan str., 77/1 , Yerevan, Armenia
+374 91329432 elenatv18@gmail.com





Freelance translator since 2005 for English, Russian and Armenian

Providing accuracy with deep understanding for both source and target
languages. Well talented and having the ability to transfer the exact meaning
of the source language taking into consideration the culture of the reader
receiving the final text.
Areas of expertise : Documentary & law, Tourism, Geology, Educational
literature, Medical, News, linguistic editing, Engineering
 Researching terminology to ensure the correct and accurate
translation is used
 Delivering the final text just like the original
 Revising other sources while editing text
 Relying on authentic and professional dictionaries
 Proofreading and editing
Work experience

Head of Sales and Marketing, March 2019 – present time
Manager of Reservation department at Mouzenidis Travel Armenia
 Envolvement in touristic product development, sales maintenance.
 Development of commercial offers
 Booking and cooperation with hotels
 Processing of requests received
 Monitoring of competitor companies’ websites, product development
and price formation
 Guides’ and accompanying personnel work coordination and logistics
 Product promotion, consultation and direction development.
 Cooperation with agent networ k
 B2B sales of touristic products
Head of Sales and Marketing, May 2018 – August 2018
Ecokayan Hotel Dilijan
 Process all reservation requests from customers.
 Provide clerical support to the reservation staff.
 Change or cancel reservations at the request of customers.
 Answer and respond to customers on reservation inquiries.
 Receive reservation orders through phon e, fax or email.
 Provide reservation services to guests and visitors in a hotel setting.

 Maintain and manage a log book for reservation activities.
 Ensure fulfillment of needs and requirements of guests who obtained
prior reservations.
 Instruct and communi cate to guests, visitors and customers on corporate
policies and regulations.

Incoming tour manager, sales and reservation manager , june 2013 – August
2016
Armenian Travel Bureau
 Responsible for inbound activities (excursions, MICE and hotel
reservations).
 Manage complete Inbound Operations and Staff Management.
 Create and introduce new packages.
 Responsible for budgeting and implementation.
 Ensure smooth functioning of the Inbound department.
 Responsible to maintain the inventory and the i nfrastructure.
 Maintain good relationship with all the local hoteliers and suppliers.
 Responsible for contracting and negotiation of local hotels and suppliers.
 Handle customer complaints.

Administrative Assistant/Office Manager, January 2012 – September 2012
Nushikyan Assosiation LLC
 Answer and direct phone calls
 Organize and schedule appointments
 Write, translate and distribute incoming and outgoing emails,
correspondence memos, letters, faxes and forms
 Assist in the preparation of regularly scheduled r eports
 Develop and maintain a filing system
 Update and maintain office policies and procedures
 Order office supplies and research new deals and suppliers
 Maintain contact lists
 Book travel arrangements
 Provide general support to visitors etc.
Trainings
 Accounting cources at IATC (International Accountancy Training
Centre)

Education

Yerevan State Linguistic University after V.Brusov
Faculty of Translation and Intercultural Commu nicatio ns
Specialization – Russian -English translator 2003 -2008
Bachelor ’s degree

Skills
 Fast typewriter
 Well trained on MS office
 Able to work to tight deadlines
Personal skills
 Hard worker
 Open -minded
 Friendly
 Quick -learner